Privacy policy

Privacy Policy

Last updated: 5 April 2026

The Wok House ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website www.the-wok-house.co.uk or place an order with us.

1. Data Controller

The data controller responsible for your personal data is:

The Wok House
101 Chatsworth Rd, London NW2 4BH, United Kingdom
Email: info@the-wok-house.co.uk
Phone: +44 7888 396 427

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: first name, last name.
  • Contact data: email address, postal address, telephone number.
  • Transaction data: details of orders placed, payment information (processed securely by our payment providers — we do not store full card details).
  • Account data: login credentials if you create an account.
  • Technical data: IP address, browser type, operating system, referring URL, pages visited, time and date of visits.
  • Communication data: records of correspondence with us.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Order processing: to fulfil and manage your orders, process payments, arrange delivery, and send order confirmations and updates.
  • Communication: to respond to your enquiries and provide customer support.
  • Legal obligations: to comply with applicable laws, regulations, and legal processes.
  • Fraud prevention: to detect and prevent fraudulent transactions.
  • Analytics and improvement: to analyse website usage, improve our products and services, and enhance your shopping experience.
  • Marketing: with your consent, to send you promotional communications. You may opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us.

4. Legal Basis for Processing

We process your data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

  • Contract: processing necessary for the performance of a contract (e.g. fulfilling your order).
  • Legal obligation: processing necessary to comply with legal requirements.
  • Legitimate interests: processing necessary for our legitimate business interests (e.g. fraud prevention, analytics), provided these do not override your rights.
  • Consent: where you have given specific consent (e.g. marketing communications).

5. Third-Party Service Providers

We share your data with trusted third parties who assist us in operating our business:

  • Shopify: our e-commerce platform, which processes and stores your order data. See Shopify's Privacy Policy.
  • Payment processors: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Diners Club, Discover, and Klarna (via Shopify Payments) process your payment securely. We do not have access to your full card details.
  • Carriers: Royal Mail, An Post, and other postal services receive your name and delivery address to fulfil shipments.
  • Analytics: we may use analytics tools (such as Google Analytics) to understand website usage. These tools may use cookies and similar technologies.

We do not sell your personal data to any third party.

6. International Transfers

Your data may be transferred to and processed in countries outside the United Kingdom (including Canada, where Shopify is headquartered). Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Data Retention

  • Order data: retained for 5 years from the date of purchase, for legal, accounting, and warranty purposes.
  • Prospect data: retained for 3 years from your last interaction with us.
  • Account data: retained for as long as your account is active. You may request deletion at any time.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: obtain a copy of the personal data we hold about you.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of your personal data ("right to be forgotten").
  • Right to data portability: receive your data in a structured, commonly used, machine-readable format.
  • Right to restrict processing: request that we limit how we use your data.
  • Right to object: object to our processing of your data, including for direct marketing.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@the-wok-house.co.uk. We will respond within one month of receiving your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk | Helpline: 0303 123 1113.

9. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly (essential cookies).
  • Remember your preferences and shopping basket.
  • Analyse website traffic and usage patterns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For any questions or requests regarding this Privacy Policy or your personal data, please contact us:

The Wok House
101 Chatsworth Rd, London NW2 4BH, United Kingdom
Email: info@the-wok-house.co.uk
Phone: +44 7888 396 427
Hours: Monday to Friday, 8am to 6pm (London time)
Response within 24 business hours.