Shipping policy

Shipping Policy

Last updated: 5 April 2026

At The Wok House, we ship worldwide, including the United States. Please review the information below for details on processing times, delivery estimates, and shipping rates.

1. Order Processing

Processing time: 3–5 business days (Monday to Friday, excluding UK bank holidays).
Order cutoff: orders placed before midnight (London time) are processed from the next business day. Orders placed after midnight are processed from the following business day.
You will receive an email confirmation with tracking information once your order has been dispatched.

2. Delivery Times & Rates

Estimated delivery times are calculated from the date of dispatch (not the order date). Total estimated time from order to delivery is 10–20 business days.

Destination	Delivery Time	Standard Shipping	Secure Shipping (Loss & Theft Cover)
United Kingdom	7–15 business days	£4.20 Free from £77	£4.20 (orders from £77)
Ireland	7–15 business days	€4.90 Free from €90	€4.90 (orders from €90)
EU (Europe)	7–15 business days	£4.20 Free from £77	£4.20 (orders from £77)
Canada	7–15 business days	C$7.90 Free from C$145	C$7.90 (orders from C$145)
United States (USA)	7–15 business days	US$5.60 Free from US$102	US$5.60 (orders from US$102)
Australia	7–15 business days	A$8.00 Free from A$147	A$8.00 (orders from A$147)
Rest of World	7–15 business days	£4.20 Free from £77	£4.20 (orders from £77)

Free delivery is based on the order total after any discount code. Amounts are charged in the currency shown for your destination at checkout. Secure Shipping is offered on orders that reach the free delivery amount, at the same price as standard delivery.

Secure Shipping includes cover for loss and theft during transit. If your parcel is lost or stolen, we will reship or refund the order at no additional cost to you.

3. Carriers

United Kingdom: Royal Mail.
Ireland: An Post.
EU (Europe): local postal services.
Canada: local postal services.
United States (USA): local postal services.
Australia: local postal services.
Rest of World: local postal services.

4. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. If you have not received tracking information within 7 business days of placing your order, please contact us.

5. Address Modifications

If you need to modify your delivery address, please contact us within 24 hours of placing your order. We will do our best to accommodate changes, but cannot guarantee modifications once the order has entered processing.

6. Order Cancellation

You may cancel your order at any time before dispatch. Once the order has been dispatched, it cannot be cancelled — please refer to our Return & Refund Policy instead.

7. Damaged Parcels

If your parcel arrives damaged, please:

Take photographs of the packaging and the damaged item(s).
Contact us within 7 days of delivery at info@the-wok-house.co.uk with your order number and photographs.
We will arrange a replacement or full refund.

8. Customs & Import Duties

For international orders, customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the price or shipping cost. Please check your local customs regulations before ordering.

9. Contact

For any shipping enquiry, please contact us:

The Wok House
101 Chatsworth Rd, London NW2 4BH, United Kingdom
Email: info@the-wok-house.co.uk
Phone: +44 7888 396 427
Hours: Monday to Friday, 8am to 6pm (London time)
Response within 24 business hours.